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Return Merchandise Authorization (RMA) number is necessary to return a product for repair.

Send an email to our to request an RMA Form.

Contact Info
Marc Lewis
Phone: 1-256-922-1200 ext. 136
Fax: 1-256-922-1221

Warranty Service - a copy of your bill of sale (receipt) is required with your return. If a copy of the original purchase receipt is not included, your product will be deemed out-of-warranty and standard flat rates will apply.

Out-of-Warranty Products - please see the list of flat rate service charges below.

Hear Back Mixer
Hear Back Mixer Option 8 Modification**
Hear Back Hub* (Excludes Power Supply)
Freedom Back Receiver
Freedom Back Transmitter

** Mixers with serial numbers before 0636-Mxxxxxxxx require more extended modification and are billed at $129.00 each for Option 8 Modification.

*If a Power Supply Module is replaced in a Hub, it is an additional $109.50 for a total of $204.50.

All Flat-Rate repairs include a complete overhaul of the unit(s) at no extra charge.

NOTE: Shipping is not included in the above prices.

Prices listed in U.S. dollars.



tech support

If you need help from our highly skilled Tech Support, the easiest and quickest way to get your solution is by phone. Hear Technologies is committed to providing you the industry's best customer service.

Contact Info
Max Sulkowski
Phone: 1-256-922-1200 ext. 135
Fax: 1-256-922-1221

Your alternative option is by email. Please send direct questions or requests along with the following information in order to provide you our best customer service:

  • your name
  • company name
  • phone number (daytime)
  • shipping address
  • detailed description of your problem or request with applicable product serial numbers

Send your email to: Hear Technologies Tech Support.