Support

Tech Support

If you need help from our highly skilled Tech Support, the easiest and quickest way to get your solution is by phone. Hear Technologies is committed to providing you the industry's best customer service.

Max Sulkowski
Phone: 1-256-922-1200 ext. 135
Fax: 1-256-922-1221

Warranty Registration

Activate your 1-year limited warranty.

Register Now

Hear Technologies warrants the equipment against defects in materials and labor to the original purchaser for a period of one year from the original date of purchase.

Warranty Service

Marc Lewis
Phone: 1-256-922-1200 ext. 136
Fax: 1-256-922-1221

Warranty Service - a copy of your bill of sale (receipt) is required with your return. If a copy of the original purchase receipt is not included, your product will be deemed out-of-warranty and standard flat rates will apply.

Out-of-Warranty Products - please see the list of flat rate service charges below.

Return Merchandise Authorization (RMA)

A RMA number is required to return a product for repair. Email our Authorized Service Center at to request an RMA Form.

Flat Rate Service
Hear Back Mixer $69.95
Hear Back Mixer Option 8 Modification** $99.95
Hear Back Hub* (Excludes Power Supply) $95.00
Freedom Back Receiver $69.95
Freedom Back Transmitter $69.95
** Mixers with serial numbers before 0636-Mxxxxxxxx require more extended modification and are billed at $129.00 each for Option 8 Modification.
*If a Power Supply Module is replaced in a Hub, it is an additional $109.50 for a total of $204.50.
All Flat-Rate repairs include a complete overhaul of the unit(s) at no extra charge.
NOTE: Shipping is not included in the above prices.
Prices listed in U.S. dollars.

Downloads

Hear Back OCTO (Now Shipping Domestically)

Guides:

Hear Back PRO

Firmware Updates:

Mix Back

Guides:

Application/Product Notes:

Label:

Freedom Back

Guides:

Application/Product Notes:

WSG Bridge:

Guides:

Firmware Updates:

  • WSG Bridge Dante Card Firmware Version 1.0.0.4 (Updated March 16, 2018) - Upgrades the Dante version to 4.0.8.2, and adds adds static IP addressing
    • Mac OS X (10.9.5, 10.10.5, 10.11, or greater)
    • Windows (7 SP1, 8.1, 10 or greater)

Extreme Extenders

Guides:

Application/Product Notes:

Discontinued Products

Stage Mix:

Talk Back 200:

Hearbuds and Headset:

Talk Back 600MV:

Talk Back 600:

Products

Hear Back OCTO

Hear Back PRO

Hear Back

WSG Bridge

Switch Back M8RX

Mix Back

Freedom Back

Future Sonics

Accessories

Support

Dealer Locator

Downloads

Warranty Registration

Discontinued Products

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