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Warranty Registration

Activate your 1-year limited warranty.

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Hear Technologies warrants the equipment against defects in materials and labor to the original purchaser for a period of one year from the original date of purchase.

Proposition 65

For California customers only.

More Information

Service Center

Contact Service Department

Warranty Service - a copy of your bill of sale (receipt) is required with your return. If a copy of the original purchase receipt is not included, your product will be deemed out-of-warranty and standard flat rates will apply.

Out-of-Warranty Products - please see the list of flat rate service charges below.

Return Merchandise Authorization (RMA)

A RMA number is required to return a product for repair. Contact our Authorized Service Center to request an RMA Form.

Flat Rate Service
Hear Back Mixer $79.95
Hear Back Mixer Option 8 Modification** $113.95
Hear Back Hub* (Excludes Power Supply) $110.00
Freedom Back Receiver $79.95
Freedom Back Transmitter $79.95

*Certain service situations fall outside the flat rate schedule, including but not limited to:

  • Abused or altered equipment
  • Circuit board contaminations due to corrosion or client-applied cleaners, lubricants, or other foreign substances.
Additional labor and/or supply charges may be added to correct these problems.
NOTE: If a replacement power supply module is needed, we will charge an additional US$109.50. The total repair for the Hub would be US$219.50 plus shipping.
§Please see notes below.

** For Option 8 modifications: Mixers with serial numbers before 0636-Mxxxxxxxx require more extensive modification and are billed at US$136.95 each (plus shipping).
Please note that this price is only for the Option 8 modification of older Hear Back Legacy Mixers, not the price of the standard Flat Rate Service on any Hear Back Legacy Mixer which is $79.95 plus shipping. Option 8 Modifications INCLUDE same services rendered under Flat Rate Service.

§ Certain types of Hear Back Hub power supplies can possibly be refurbished rather than be replaced. If your Hub happens to have one of them, we will attempt to restore it to full operation. The charge for this is $89.95 plus the base rate of $110.00. We have a very limited number of “Loaner” Hubs available if you’re having time restraints on repairs. They’re available for a US$525.00 deposit plus shipping which is refundable (minus shipping) when the Loaner is safely returned. Contact us directly for further details.

§§ Freedom Back products are at end-of-life stage. Very few parts are available other than volume potentiometers, knobs, battery covers and belt clips for the receivers. United States FCC regulations and reassignments of the A and B bands to cellular phone use may make these units unusable in the very

§§§ MixBack power supplies received by themselves out of the MixBack: US$99.95 to 115.95 depending on condition + shipping.


Hear Back PRO

Hear Back OCTO

Switch Back M8RX

WSG Bridge

Future Sonics

Mix Back





Warranty Registration

Discontinued Products

Shipping Policy

Limited Warranty


Cleaning and Sanitizing

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