Tech Support

If you need help from our highly skilled Tech Support, please click the contact link or button below. Hear Technologies is committed to providing you the industry's best customer service.

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FAQ

View answers to our frequently asked questions. > Read More

Limited Warranty

Activate your 1-year limited warranty.

Hear Technologies warrants the equipment against defects in materials and labor to the original purchaser for a period of one year from the original date of purchase. > Read More

Proposition 65

For California customers only. > Read More

Service Center

Return Authorization is not required. We do require the customer to submit our service contact form:

Once the form is received, we will send confirmation and coordinate scheduling and payment.

Warranty Service - A copy of your bill of sale (receipt) is required with your return. If a copy of the original purchase receipt is not provided, your product will be deemed out-of-warranty and our hourly rates will apply.

Customer is responsible for inbound shipping. Hear Technologies will return ship the unit via ground for domestic repairs. *International overseas shipping and any special shipping (next day, 2nd day air, etc.) is the responsibility of the customer.

Out-of-Warranty Products - All current Hear Technologies products are repaired at a rate of $110.00 per hour, plus parts and return shipping. The minimum charge for any repair is $50.00.

Repair Policy

• Accepted payment method is PayPal.
• Repairs performed by Hear Technologies are warrantied for 90 days.
• Abuse, misuse, alteration, and an “act of God” are not covered.
• As of 31 March 2025, discontinued products will no longer be serviced or repaired.
• For an estimate, please contact us via the Service Department Contact Form. Note: Estimates that are declined will be charged a $50.00 fee and return shipping. The fee will be waived if estimate is approved.