Firmware Versions

The Hear Back PRO system firmware has evolved through the years. Support is only provided for users of the latest firmware version and this user manual only applies to the latest firmware version.

Firmware upgrades for all PRO hardware are available using the PRO Connect software:

New interface. New level of control.

PRO Connect provides a web-based interface to update, configure, and control your Hear Back PRO and Switch Back PLUS systems.

[Download for Windows]

[Download for macOS]

Here is a brief overview of the features available with the various firmware versions.

FW Quick Comparison	V2	V5	V6	V8
Channels Per Hub	16	32	32	32
Channels Per Mixer	16 Mono (8 Stereo Pairs)	Up to 128	Up to 128	Up to 128 (64 Stereo Pairs)
Routing Audio Channels	Same to All Mixers	Per Mixer	Per Mixer	Per Mixer
Stereo Link Pairs	Per Mixer	Global Links	Global Links	Global Links Stored in Hub
Submix Function		✓	✓	✓
Channels Per Input Card	16	16	16 or 32	16 or 32
PRO Digital Overlay Available			✓	✓
Map Knobs via PRO Connect				✓
Rename Channels via PRO Connect				✓
Channel Linking via PRO Connect				✓
Save / Recall Sessions via PRO Connect				✓